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Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can Email us at info.themonkeyglass@gmail.com

Please note that returns will need to be sent to the following address: A-4-101, KLJ Heights, Sector – 15, Bahadurgarh, Haryana (124507)

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us for any return question at email – info.themonkeyglass@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at – info.themonkeyglass@gmail.com

Customer Responsibility

It is the customer’s responsibility to securely package the returned items to prevent damage during transit.

Cancellation Policy

If you need to cancel an order, kindly do so before the shipment of your order. To initiate the cancellation process, log into your account and select the “cancel order” option corresponding to the order number you wish to cancel.

Questions and Assistance

For any questions or assistance with your return, please contact us at info.themonkeyglass@gmail.com. Our dedicated customer support team is here to assist you.

We sincerely appreciate your patronage and thank you for choosing The Monkey Glass for your shopping needs. Your satisfaction is our top priority, and we are committed to ensuring your shopping experience is nothing short of exceptional.

How To Contact Us

Please click here if you wish to contact https://themonkeyglass.com/
Or call with us on +91 9138656677